It has been storming for days, your sump pump quit working, and your water dispersing onto the finished side of your basement. You called someone you found online to help eliminate the water and dry it out. Now that they're in your house, you're relieved, yet a little worried.
How do you know you called the right water damage restoration service?
Water Damage most of us feel that little ball of guilt forming inside when we've contacted a contractor for any reason, however there are things you can identify as great signs you have hired the ideal restoration firm. Needless to say, if you haven't yet made that call, review this list :
How long have they been around? All of us know that most businesses fail within five years of startup. If you're looking for guaranteed work, you might wish to be certain the company has been around longer, especially in your locality. Even a national franchise that opened just within the last couple years might be gone next year.
Are they recovery specialists? There are many companies in related fields that decide to get to water damage clean up as an added service–and to reap the added dollars. Some do a great job, but a lot of them are there simply to open the door for their sales staff to sell you a plumbing, carpet cleaning or other service contract.
You should look for a full-service water damage restoration company or one that specializes in water extraction and drying, as their first line of service, less an afterthought.
Are they IICRC Certified Firm? The Institute of Inspection Cleaning and Restoration Certification is an international non-profit certifying body which develops standards and certificate programs for the cleaning and restoration business. Accredited Firms have earned the right to display the IICRC logo as a sign of quality. They've met a rigorous collection of standards in business ethics and experience.
Are they identifiable? Does the company have a good online presence, with a site that describes their services and their direct contact information? Are they listed on the local Better Business Bureau website? Do they have well-marked company vehicles? Are the workers wearing uniforms or badges?
Many insurance companies will either directly refer a company for you, or they will give you a list of those with whom they're comfortable. It's your decision, as you are the property owner. If you have questions, don't hesitate to ask them. A good restoration representative will be delighted to answer them.