Customers play a vital role in any kind of business. A happy customer is a key to the success of a business.
There are four types of customers namely; Potential customer, New customer, Impulsive Customer, the Discount customer.
The customer happiness can be measured by three parameters i.e. Promoters, Passive, and Detractors.
The customer service should be so well that there should never be a reason for dissatisfaction. Here are some ways: Be natural, instant response, resolving queries, Attentiveness while listening, Accepting mistake, Interaction with the clients. To get the customer feedback for your business you can have a look at Get Jago – The World’s Best Customer Feedback Tool.
The best customer service builds trust: There’s a lot of competition in the market so you have to provide best services to your customer so that they will not jump to ship. By providing them what they need, will increase their trust and also they’ll stay loyal.
Customer service matters more than price: If the customers will get the best services from the company, they get happy and can even pay more for the services.
It will build brand awareness: Your customer’s feedback can make or break your business. So make sure your customer should stay happy with your services and that will bring more customers to you. Only because of their word of mouth, your business will increase.